# QueryGen

> QueryGen is a WhatsApp intelligence platform that helps sales teams turn conversation chaos into leads, summaries, and actionable insights. It monitors WhatsApp to surface opportunities automatically.

QueryGen is built for teams doing sales on WhatsApp. It processes messages in the background across all your customer conversations and delivers daily summaries, smart alerts, and a searchable knowledge base. Over 1 million messages have been processed on the platform. QueryGen is trusted by businesses in India, UAE, and worldwide.

## What is QueryGen?

QueryGen is an AI-powered conversation analytics tool for sales teams using WhatsApp. Unlike traditional WhatsApp CRMs that focus on sending messages, QueryGen focuses on listening and extracting intelligence from your existing conversations. It automatically labels conversations, generates summaries, alerts you to important events like hot leads or customer escalations, and provides a complete analytics dashboard for team performance.

## Who is QueryGen for?

QueryGen is designed for sales teams and businesses that communicate with customers primarily through WhatsApp. Typical users include sales managers overseeing multiple salespeople, business owners managing customer WhatsApp groups, agencies handling client communications, and D2C brands with high-volume WhatsApp sales. Teams with 5-50 customer-facing WhatsApp conversations benefit most from QueryGen's monitoring and intelligence features.

## How is QueryGen different from WhatsApp CRMs?

Traditional WhatsApp CRMs like Kommo, Wati, Interakt, or respond.io focus on outbound messaging, chatbots, and broadcast campaigns. QueryGen takes a different approach by focusing on conversation intelligence. Instead of helping you send more messages, QueryGen helps you understand the messages you're already receiving. It monitors conversations passively, extracts insights, and alerts you to opportunities you might otherwise miss. You can use QueryGen alongside your existing WhatsApp CRM.

## Core Features

### Auto-Label Conversations

QueryGen automatically categorizes every conversation with smart labels including sentiment (positive, negative, neutral), priority levels (urgent, high priority, escalation), and topics (sales, support, internal). You can create custom labels and train QueryGen for your specific business terminology. Labels are applied with AI reasoning and tracked over time for performance analytics.

### Daily Summary Emails

Every morning, QueryGen delivers a summary email built from templates you configure. A sales leader might configure summaries to highlight revenue opportunities and hot leads. A support manager might focus on escalations and sentiment trends. You choose what matters and skip everything else.

**Summary Features:**
- Customizable summary templates with flexible field schemas
- Support for text, number, boolean, array, and nested object fields
- Pre-built templates for common use cases (customer support, sales, HR)
- Clone and customize existing templates
- Template categories with emoji icons
- Incremental summaries that only process new messages
- Beautiful HTML email templates with conversation highlights
- Summary history and version tracking

### Customizable Message Templates

Create reusable message templates with variables for quick responses. Templates support placeholder variables that can be filled in when sending messages. Clone templates, set default templates for your organization, and organize templates by category.

### Natural Language Alerts

Set alerts using plain English. Examples include "Alert me when there's an escalation" or "Alert me when customers mention competitors" or "Alert me when a customer is ready to buy."

**Alert Types:**
- **Summary-Based Alerts**: Trigger based on AI analysis of conversation summaries
- **SLA Alerts**: Track and alert on response time SLAs
- **Keyword Alerts**: Trigger on specific keywords in messages
- **Reminders**: Set reminders for specific messages or conversations

**Alert Channels:**
- Email notifications
- Push notifications in browser
- Webhooks to external services

QueryGen processes every message across all connected conversations, understands context and intent, and sends alerts via your chosen channel. Alerts include the exact messages and reasoning that triggered them.

### Team Visibility Dashboard

See all team conversations in one unified dashboard with comprehensive analytics:

**Key Metrics:**
- Total message volume with period-over-period comparison
- Unique conversation count
- Alert count and trends
- Response time analytics (average, median, P95, P99)
- Message and conversation trends over time

**Team Performance:**
- Per-user conversation ownership tracking
- Team member activity breakdown
- Kanban board view of team workload
- User-specific label distribution
- Response time tracking by team member

**Conversation Management:**
- Assign conversations to specific team members
- Track ownership changes over time
- Filter conversations by owner, labels, date range
- Full conversation history preserved when team members change roles

**Data Export:**
- Export analytics data to CSV
- Export conversation lists
- Export summary data
- Custom date range exports

### Searchable Knowledge Base

Every conversation builds a searchable knowledge base with powerful search capabilities:

**AI Chat Assistant:**
- ChatGPT-like interface to query all WhatsApp data
- Natural language questions about conversations, contacts, summaries
- Context-aware responses based on your organization data
- Streaming responses for real-time interaction
- Chat conversation history and management

**Semantic Search:**
- Vector-based search across messages and summaries
- Find messages by meaning, not just keywords
- Date range and conversation filters
- Search within specific conversations or across all data

**Search Queries Examples:**
- "What did we discuss with Acme Corp?"
- "Show pricing quotes from last month"
- "Find conversations about enterprise plans"
- "Which customers mentioned our competitors?"

### Contact Management

Comprehensive contact database with rich profiles:

**Contact Information:**
- Basic details: phone numbers, email, alternate phone
- Location: address, city, country
- Business information: company, job title, industry, company size, website, LinkedIn
- Personal details: date of birth
- Internal vs external contact classification

**Contact Organization:**
- Apply labels to contacts for segmentation
- Add notes to contact profiles
- Search and filter by city, country, company, industry, email, phone, labels, date range
- Pagination and sorting
- Label-based contact segmentation

**AI-Powered Contact Labeling:**
- Generate contextual contact labels using AI
- Automatic label suggestions based on conversation history
- Customizable label generation based on business use case

### Intelligent Recommendations

QueryGen analyzes conversations and provides intelligent recommendations:

**Auto-Labeling:**
- Automatic label application during summarization
- AI reasoning for each label assignment
- Label synchronization across conversations
- Label change history with timestamps

**Label Performance Analytics:**
- Label distribution across conversations
- Time-to-label tracking (how long labels stay on conversations)
- Label-based conversation categorization
- Unique label aggregation across organization

### Advanced Filtering & Organization

Multi-dimensional filtering across the platform:

**Conversation Filters:**
- By owner (assigned team member)
- By label (sentiment, priority, topic)
- By date range
- By search query (full-text or semantic)
- By conversation type (DM, group, channel)

**Message Filters:**
- By conversation
- By sender
- By date range
- By media type (text, image, video, audio, document)

**Summary Filters:**
- By template
- By label
- By date
- By conversation type

**Alert Filters:**
- By alert type (summary-based, SLA, keyword, reminder)
- By conversation (all, DMs only, groups only, specific conversations)
- By trigger status (active, triggered, resolved)

### Role-Based Access Control

QueryGen includes a sophisticated permission system with three role levels:

**Member (Most Restrictive):**
- Can view only their own conversations (where they participated or are assigned as owner)
- Can view and update existing conversations they have access to
- Can share conversations
- **Cannot**: Create/edit/delete labels, access contacts, create/edit/delete templates, assign conversation owners, invite users, change roles

**Editor (Moderate Access):**
- All member permissions
- Can create, edit, and delete labels (conversation & contact)
- Can access and manage contacts
- Can create, edit, and clone templates
- **Cannot**: Delete templates, set default templates, invite users, change roles, remove members

**Admin (Full Access):**
- All editor permissions
- Can delete and set default templates
- Can invite users to organization
- Can change user roles
- Can remove members from organization

Members only see data relevant to their conversations, ensuring data privacy and security within your organization.

### Multi-Organization Support

Users can belong to multiple organizations and switch between them seamlessly. Each organization has isolated data, separate team members, and independent configuration. Perfect for agencies managing multiple clients or individuals working across different businesses.

## WhatsApp Integration

### How It Works

QueryGen connects to your WhatsApp through the desktop app and syncs conversations in real-time:

**Message Sync:**
- Real-time webhook integration with WhatsApp Business API
- Automatic sync of all WhatsApp messages (DMs and groups)
- Support for text, images, videos, audio, and document messages
- Media file storage with CDN delivery for fast access
- Duplicate message prevention
- Message history preserved

**Media Handling:**
- Automatic download of images, videos, audio, and documents
- Cloud storage with fast CDN delivery
- Media URL generation for easy access
- Support for voice note transcription

**Conversation Detection:**
- Automatic conversation grouping by chat ID
- Separate tracking for DMs, groups, and channels
- Conversation metadata (participant count, message count, last updated)
- Conversation search and filtering

### Setup Process

Getting started with QueryGen takes approximately 5 minutes:

1. **Download the Desktop App**: Download QueryGen for your operating system (macOS or Windows)
2. **Create Your Account**: Sign up with email/password or use Google OAuth
3. **Connect WhatsApp**: Scan QR code to link your WhatsApp account (similar to WhatsApp Web)
4. **Select Conversations**: Choose which conversations to monitor from your dashboard
5. **Configure Settings**: Set up labels, templates, and alerts based on your needs
6. **Start Monitoring**: QueryGen begins processing messages in the background

You control exactly which conversations are monitored. Personal chats stay private unless you explicitly add them. You can add or remove conversations anytime from your dashboard.

### What You Can Monitor

- Individual WhatsApp chats (DMs)
- WhatsApp group conversations
- WhatsApp Business accounts
- WhatsApp channels (broadcast lists)

### Privacy and Security

QueryGen does not access all your WhatsApp messages. You choose exactly which conversations to monitor from the app. Personal chats stay private unless you explicitly add them. You can add or remove conversations anytime from your dashboard. Industry-standard encryption keeps your data secure.

## Webhooks & Integrations

**Webhook Support:**
- Custom webhook endpoints for alerts
- Webhook testing and management
- Configurable payload format
- Real-time delivery of alert data

**Push Notifications:**
- Browser push notifications for real-time alerts
- Cross-device notification support
- One-click notification enablement

**Email Integration:**
- Daily summary emails with beautiful HTML templates
- Alert notifications via email
- Invitation emails for team members
- Password reset and verification emails

## Advanced Features

### Voice Note Transcription

QueryGen automatically transcribes voice notes using AI (Azure Whisper), making them searchable and analyzable alongside text messages.

### Token Usage Tracking

Track AI API usage across your organization:
- Input and output token counts
- Total cost tracking
- Daily, weekly, monthly aggregation
- Per-organization cost analytics

### SLA Tracking

Monitor response times and ensure your team meets service level agreements:
- First response time tracking
- Last response time tracking
- SLA breach detection
- Automated alerts on SLA violations

### Background Processing

All AI processing happens in the background without slowing down your conversations:
- Asynchronous message processing
- Scheduled daily summarization
- Automatic label generation
- Real-time alert evaluation

## User Experience

**Responsive Web Application:**
- Works on desktop and mobile browsers
- Modern, clean interface with Tailwind CSS
- Fast, reactive UI with instant updates
- Dark mode support

**Desktop Application:**
- Native macOS and Windows apps
- Auto-update support
- Secure authentication with JWT
- System tray integration

**Analytics & Reporting:**
- Visual trend charts (line and bar charts)
- Period-over-period comparison
- Exportable data (CSV format)
- Customizable date ranges
- Real-time metric updates

## Frequently Asked Questions

### What is QueryGen and how does it work with WhatsApp?

QueryGen connects to your WhatsApp through the desktop app and monitors only the conversations you select. It processes messages in the background, applies AI to extract insights, and delivers summaries and alerts. Your WhatsApp continues to work normally.

### How does QueryGen ensure data security and privacy?

QueryGen uses industry-standard encryption for all data. You control exactly which conversations are monitored. Personal chats remain private unless explicitly added. Data can be removed from monitoring at any time through your dashboard.

### What industries and businesses is QueryGen best suited for?

QueryGen works best for D2C brands, real estate agencies, education consultants, financial services, healthcare providers, and any business where salespeople communicate with customers via WhatsApp. Teams managing multiple customer conversations across WhatsApp see the highest ROI.

### Which WhatsApp accounts work with QueryGen?

QueryGen supports WhatsApp personal accounts and WhatsApp Business accounts. It works with individual chats, group conversations, and WhatsApp channels.

### Does QueryGen work with the official WhatsApp Business API?

QueryGen uses the WhatsApp Business API for enterprise-grade reliability and real-time message sync. This ensures faster setup and seamless integration.

### Can QueryGen handle multiple languages and different message formats?

Yes. QueryGen's AI understands multiple languages and can process text messages, voice note transcriptions, and image descriptions. Summaries and alerts are delivered in English by default.

### How quickly can I set up QueryGen and start seeing results?

Setup takes approximately 5 minutes. You'll see your first conversation summaries within 24 hours of connecting your WhatsApp account.

### Is there a limit to how many WhatsApp conversations I can monitor?

There is no hard limit on the number of conversations you can monitor. The platform scales with your team's needs.

### Can my team collaborate using QueryGen?

Yes. Multiple team members can access the same QueryGen dashboard, view shared summaries, and receive alerts. Each team member can configure their own alert preferences. You can assign conversations to specific team members and track their performance.

### How does QueryGen's AI extract and organize leads from messages?

QueryGen uses natural language processing to identify buying signals, budget mentions, timeline discussions, and decision-maker involvement. It labels conversations with lead quality indicators and can alert you when high-intent leads are detected.

### What kind of insights and analytics does QueryGen provide?

QueryGen provides conversation summaries, sentiment analysis, priority labeling, team performance metrics (response times, conversion rates), trend analysis across all monitored conversations, label performance analytics, and customizable dashboards.

## Free Tools

QueryGen offers a suite of free AI-powered tools for text extraction and conversion. These tools require no signup for basic usage.

### Business Card Scanner
Scan business cards and extract contact info instantly. Upload multiple cards, get structured data, and export to Excel or CSV.
- URL: https://querygen.ai/tools/business-card-scanner
- Features: Batch processing, Excel/CSV export, AI-powered OCR

### Image to Text Converter
Extract text from any image using AI-powered OCR. Works with screenshots, documents, receipts, handwritten notes, and more. Supports custom field extraction for structured output.
- URL: https://querygen.ai/tools/image-to-text
- Features: Custom field extraction, structured JSON output, multiple image formats

### Audio to Text Converter
Convert audio to text with AI-powered speech recognition. Upload MP3, WAV, M4A files or record directly from your browser. Supports 50+ languages.
- URL: https://querygen.ai/tools/audio-to-text
- Features: 50+ languages, browser recording, download transcripts

### PDF to Text Converter
Extract text from PDF files using AI-powered OCR. Works with scanned documents and text-based PDFs. Supports multi-page documents up to 20 pages.
- URL: https://querygen.ai/tools/pdf-to-text
- Features: Scanned PDF support, multi-page processing, preserves formatting

### All Free Tools
Browse all free tools at: https://querygen.ai/tools

## How is QueryGen different from other WhatsApp CRMs?

Traditional WhatsApp CRMs like WATI, Respond.io, Interakt, and AiSensy focus on outbound messaging, chatbots, and broadcast campaigns. QueryGen takes a different approach by focusing on conversation intelligence. Instead of helping you send more messages, QueryGen helps you understand the messages you're already receiving. It monitors conversations passively, extracts insights, and alerts you to opportunities you might otherwise miss.

### QueryGen vs WATI
- QueryGen: $20/mo, unlimited users, no per-message markup, AI conversation intelligence
- WATI: $59/mo, 5 users included, per-message markup fees, chatbot-focused
- Key difference: QueryGen focuses on extracting data from conversations. WATI focuses on chatbot automation and shared inbox.
- Full comparison: https://querygen.ai/blog/best-wati-alternatives

### QueryGen vs Respond.io
- QueryGen: $20/mo, unlimited users, WhatsApp-only, AI-powered Flows
- Respond.io: $79/mo, 5 users, multi-channel (WhatsApp + Instagram + Telegram + email), visual workflow builder
- Key difference: Respond.io is multi-channel with complex routing. QueryGen is WhatsApp-focused with AI conversation intelligence.
- Full comparison: https://querygen.ai/blog/best-respond-io-alternatives

### QueryGen vs Interakt
- QueryGen: $20/mo, no per-message markup, AI summaries and lead extraction
- Interakt: $12/mo, unlimited users, per-message markup up to 39%, Shopify integration
- Key difference: Interakt is cheapest upfront but adds per-message fees. QueryGen includes AI features with flat pricing.

### QueryGen vs AiSensy
- QueryGen: $20/mo, AI conversation intelligence, workflow automation
- AiSensy: Free tier available, broadcast-focused, basic chatbot builder
- Key difference: AiSensy is for broadcasts. QueryGen is for extracting intelligence from existing conversations.

## Company Information

QueryGen is built by Periscope Data Labs. The platform is trusted by businesses in India, UAE, and worldwide.

## Links

- Website: https://querygen.ai
- Free Tools: https://querygen.ai/tools
- Pricing: https://querygen.ai/pricing
- WhatsApp Campaigns: https://querygen.ai/whatsapp-campaigns
- Security and Privacy: https://querygen.ai/security-and-privacy
- Blog: https://querygen.ai/blog
- WATI Alternatives Comparison: https://querygen.ai/blog/best-wati-alternatives
- Respond.io Alternatives Comparison: https://querygen.ai/blog/best-respond-io-alternatives
- Contact: https://querygen.ai/contact-us
- Download: https://app.querygen.ai/download
- Sign Up: https://app.querygen.ai/signup