What can Querygen automate?+
Anything your team does by hand after a WhatsApp or Instagram message arrives. Customers use it to answer product questions, send campaigns, follow up on quotes and turn photos of fuel slips, challans and receipts into sheet rows.
How is Querygen different from Zapier?+
Zapier moves data between apps after something happens in one of them. Querygen works inside the conversation: it reads the photo or voice note, replies to the customer, waits for their answer and remembers them next time. It also connects to Zapier, so results can reach any app Zapier supports.
Do I need the official WhatsApp Business Platform?+
Only for campaigns to customers who haven't messaged you in the last 24 hours, because those need approved templates. Flows that read your team's messages run on the number you already use.
Can my team take over a chat?+
Yes. Any chat can move to a person in the shared inbox, with the customer's details and last messages already there.
How does Querygen connect to Instagram?+
An admin logs in with Instagram and approves access to messages and comments on a professional account.