A teammate that never sleeps.
The AI Agent answers your customers on WhatsApp and Instagram the moment they message. Knows your catalog. Speaks their language. Hands off to your team when it matters.
How it works
Customer asks. Bot answers. You sleep.
Upload your catalog, FAQs and policies. Pick a tone. Flip it on. The AI Agent answers each incoming message from your knowledge base and replies on WhatsApp or Instagram in seconds. Same chats. Just faster.
Knows your catalog by heart
Upload 500 SKUs from a CSV. The bot finds the right one even when customers paraphrase.
Reads Hindi, Hinglish, Spanish, Arabic
Detects the language of each message and replies in the same one. No setting to flip.
Knows when to step aside
Frustrated customer? Bot escalates. Your team picks it up. Bot pauses automatically.
Megan Lee
AI Agent active
do you guys have the premium widget in stock? what's the price
11:42 PM
Hi Megan! Yes, the Premium Widget is in stock. It's $49 with a lifetime warranty. How many would you like?
2 please, delivered to Austin
11:43 PM
Got it: 2× Premium Widget · $98 · Austin. Lisa from our team will send your payment link and delivery slot in the morning.
search_knowledge(“premium widget”)
Premium Widget
SKU WDG-001 · $49 · In stock
More than a chatbot.
The AI Agent doesn't just talk. It looks things up, takes orders, and knows when to call for help.
Channels
Works on WhatsApp and Instagram
One AI Agent, both channels. Connect your Instagram Business account alongside WhatsApp and the same bot handles DMs on both platforms with no duplicate setup.
Knowledge
Upload your catalog in one CSV
500 products at a time with title, description, price and SKU. The bot does semantic search, not keyword matching.
Knowledge
Add FAQs and policies
Hours, return policy, shipping rules. The bot quotes them word for word when a customer asks.
Languages
Replies in the customer’s language
English, Hindi, Spanish, Arabic, Hinglish. Auto-detected per message. No mode to switch.
Escalation
Hand off to a human, automatically
Customer asks for a person, sounds frustrated, or hits the conversation limit? Marked escalated. Your team takes over.
Orders
Collect orders inside the chat
Name, items, quantities, address, notes. Logged on your dashboard and forwarded to your order webhook.
Tools
Plug in your own webhooks
Lookup an order status, check inventory, post to your CRM. Define a tool with parameters and the bot calls it on demand.
Control
Humans always win
When a team member replies in a chat, the AI steps back from it. Resume it from the dashboard when you're ready.
Test mode
Try before you go live
Sandbox tab lets you chat with the bot exactly like a customer would. Refine the prompt with zero risk.
Analytics
See exactly how it’s doing
Messages handled, response time, escalation rate, daily activity. Catch knowledge gaps before they cost you a customer.
In the wild
Happy Eaters answers parents while the group keeps talking.
Happy Eaters runs active WhatsApp communities where parents ask for baby recipes, travel food ideas, and growth activities. The AI Agent answers the moments where the brand has a useful response, then stays out of normal parent-to-parent conversation.
Read the case study01
A parent asks in the group
Recipe ideas, travel food, milestones, activities. The question appears where the community is already active.
02
AI Agent answers from approved content
The reply points to the right Happy Eaters recipe, activity, app link, or guidance. The group gets a useful answer in the moment.
03
The answer becomes public trust
Other parents see Happy Eaters as the place to find help. More questions lead back to the product and paid membership.
Happy Eaters snapshot · Apr 18 to May 11, 2026
6
WhatsApp groups covered
16
approved content collections
192
parent questions answered
91%
group chatter left alone
Product lookup
The Wrapping Store turns product screenshots into order-ready replies.
The Wrapping Store sells visual products: trays, baskets, trousseau packing, invitation packaging, and wedding gifting that customers discover on Instagram and inquire about via DMs. The AI Agent handles product lookups and pricing on both WhatsApp and Instagram, so the team never has to manually identify every screenshot or ask buyers to switch apps.
01
A customer sends what they saw
A product photo, a TWS code, or an Instagram reel link lands in WhatsApp. The buyer does not need to browse a catalog or explain the item again.
02
AI Agent finds the matching product
The reply includes the product code, price, size, minimum order details, shipping note, and the next step to confirm the order.
03
Sales starts with the right item
The team spends less time identifying products and more time closing the order, handling customization, and confirming availability.
The Wrapping Store snapshot · Apr 7 to May 11, 2026
1,496
catalog items available
583
product lookups answered
807
customer conversations
2
channels supported
5-minute setup
Name, prompt, knowledge base, switch on. The Test tab lets you rehearse before customers ever see it.
Works on WhatsApp and Instagram
The AI Agent runs on both channels from the same configuration. Customers reach you wherever they already message — no redirects, no separate setup. Read the setup guide →
Pairs with Jobs
The AI Agent answers customers. Jobs push the data wherever it needs to go. See Jobs →
FAQ
AI Agent questions, answered.
What is the Querygen AI Agent?
The AI Agent answers your customers on WhatsApp and Instagram. It replies from your catalog, FAQs, and policies, collects order details inside the chat, and hands the conversation to your team when a person is needed.
Which channels does the AI Agent work on?
WhatsApp and Instagram, from the same configuration. Customers get answers on the channel where they messaged you, with no redirects and no separate setup.
What information can the AI Agent use to answer?
Upload your catalog as a CSV (up to 500 products at a time with title, description, price, and SKU) and add your FAQs, policies, and documents. The AI Agent uses semantic search, so it finds the right product even when customers describe it in their own words.
Which languages does the AI Agent reply in?
The AI Agent detects the language of each message and replies in the same language, including English, Hindi, Hinglish, Spanish, and Arabic. There is no language setting to switch.
When does the AI Agent hand a conversation to my team?
When a customer asks for a person, sounds frustrated, or reaches the conversation limit, the chat is marked as escalated for your team. Any message from a team member pauses the AI Agent in that chat, and you can resume it from the dashboard.
Can the AI Agent take orders or look things up in my systems?
Yes. It collects the customer's name, items, quantities, address, and notes, logs the order on your dashboard, and sends it to your order webhook. You can also define webhook tools, such as an order status or inventory lookup, that the AI Agent calls when it needs them.
Can I test the AI Agent before customers see it?
Yes. The Test tab lets you chat with the AI Agent the way a customer would and refine its instructions before you switch it on.
How much does the AI Agent cost?
The AI Agent is included on the Team plan, from ₹4,999 + GST or $49 a month with 4,999 credits and unlimited users. Each automated answer uses one credit, and replies written by your team are free.
No more “will reply tomorrow.” Reply now. Every time.
Spin up your first bot in five minutes on WhatsApp or Instagram. Test it before it goes live. Watch it pay back every month.
7-day free trial · Setup in 5 minutes