Querygen
Menu
Use cases

Replies that remember returning customers.

Megan bought a linen shirt in size M and asked about navy three months ago. When she writes again, the AI agent already knows, so she doesn't have to explain it all twice.

Start 7-day trialGet a free AI audit

Message from a past customer

hi again! is the linen shirt in navy back?

Megan · last chatted 3 months ago

Profile and memory found

Bought linen shirt, MAsked for navy in July

AI agent answers

Yes Megan! Navy is back, in your size M.

Order handed to Lisa

Same size as last time
Lisa picks up with the full history

How it works

  1. 01 · When

    A past customer messages again

  2. 02 · Querygen

    The AI agent sees their profile and what was said before

  3. 03 · Then

    The reply picks up where you left off

What your customer sees

A normal WhatsApp chat with your business. They never see the automation behind it.

Your businessonline

3 months after her last chat

hi again! is the linen shirt in navy back?
Yes Megan! Navy is back, and we have your size M. Want to order the same size?
yes please!
Great. Lisa from our team will send you the payment link.

What the AI agent remembers

A profile for every customer

Size, favourite products, occasion: the attributes you choose are filled from chats, and each value shows the message it came from.

Megan Lee · Occasion

Wedding

From the chat · Oct 9

“It's for my sister's wedding.”

  • Filled by AI
  • Your team can edit it on the contact

A memory of every conversation

Querygen keeps a short running memory of what each customer wanted, what was quoted and what was promised, and the agent reads it before replying.

Conversation memory · Megan Lee

  • Bought the linen shirt in size M (July)
  • Asked for it in navy; we said we'd tell her when it's back
  • Prefers delivery after 6 pm

Updated as the conversation goes on, and read by the AI agent before it replies.

Orders from your store, too

Send purchases made on your website through Zapier or the API, so the agent knows about them as well.

PUT /api/v1/profile-attributes

{
  "channel": "waba",
  "from_number": "15125550100",
  "user_phone_number": "15125550142",
  "attributes": {
    "last_order": "Linen shirt, M",
    "favourite_color": "navy"
  }
}

Set it up

  1. 1

    Turn on the AI agent

    Connect WhatsApp or Instagram and give the agent your catalog and FAQs. Returning customers are recognised by their number or Instagram account.

  2. 2

    Choose what to remember

    Add profile attributes like size, favourite products or last order. Querygen fills them from chats, or your store sends them through the API.

  3. 3

    Let memory build up

    As each conversation goes on, Querygen keeps a short memory of what the customer wanted, what was quoted and what was promised.

  4. 4

    Hand over when it matters

    When the customer is ready to buy, the agent passes the chat to your team with everything it knows.

Make it your own

Orders from your store

Send each order's product and size through the API, so the agent knows purchases made outside the chat too.

VIP handling

Mark top customers with a profile attribute and have the agent bring a person in sooner.

Follow up on promises

If someone was told “we'll message you when navy is back”, a campaign to people with that interest can do exactly that.

Plans start at $99 a month

That includes 9,900 credits. Try it free for 7 days on your own messages first.

  • Every feature and unlimited teammates on every plan
  • One credit per completed automation
  • Incoming messages and replies your team writes are free
  • WhatsApp's own message charges are billed separately
See pricing

Built on Meta's official platforms

  • Meta Tech Provider
  • WhatsApp Business Platform
  • Instagram API

WhatsApp accounts connect through Meta's Embedded Signup and Instagram accounts through Instagram Business Login. You grant the access yourself.

Questions

What does the AI agent know about a returning customer?+

Their profile attributes, such as size or favourite products, and a running memory of earlier conversations: what they wanted, what was quoted and what was promised.

How does it know it's the same person?+

By their WhatsApp number or Instagram account, which stay the same between conversations.

Can it know about orders placed on my website?+

Yes, if your store sends them. Orders can arrive as events or profile attributes through Zapier or the Querygen API.

Can my team see what the agent knows?+

Yes. The profile is on the contact, and the full conversation is in the shared inbox for whoever takes over.

Related use cases

All use cases

AI sales agent

Answers "EU 39 in black?" at 2 am from your catalogue, even when it arrives as a voice note, and passes ready buyers to your team.

  1. Customer asks
  2. AI answers
  3. Buyer to sales
See how it works

Customer segmentation

Interests and objections from every chat become audiences you can send campaigns to.

  1. Every chat
  2. Interests read
  3. Audiences built
See how it works

Post-purchase journeys

A Shopify order gets a thank-you on WhatsApp, then a check-in a week later: a review link if they loved it, a person if they didn't.

  1. Order placed
  2. Thank-you sent
  3. Review asked
See how it works