Everything a customer says in chat, added to their profile.
WebEngage, CleverTap, and MoEngage can't read WhatsApp or Instagram conversations. Querygen reads them and updates each customer's profile automatically.
WhatsApp — Support
Profile fields added
4 new attributes pushed to this customer's profile. No manual tagging.
Your customers tell you things in chat. Your marketing tools never see it.
Preferences get said, not saved
A customer tells support “no onions, my kid's vegetarian.” Nobody writes that down anywhere.
Complaints don't change what you send next
Someone complains about a late delivery twice. Your next email still goes out to them like nothing happened.
Sales chats close deals and disappear
Your sales team convinces a lead over WhatsApp every day. None of that conversation becomes a customer attribute.
Nobody has time to type it in
You know it's all in there somewhere. But nobody has time to read every chat and enter it into a form.
Your dashboard counts clicks, sessions, and orders. It has never read the message where a customer told you what they actually wanted.
Querygen reads what customers actually say.
Your marketing tool tracks clicks, opens, and purchases. It has never read a single WhatsApp or Instagram message. Querygen reads every support and sales conversation, on both, and pulls out what customers actually said.
Preferences, straight from the chat
“No onions, vegetarian” becomes a diet preference on the profile. No form, no survey.
Complaints, not just tickets
A pattern of delivery complaints is flagged on the customer, not buried in a closed ticket.
Even where you're starting from zero
Most brands have no process at all for Instagram DMs today. Querygen builds the same customer profile there from the first message.
Anjali VermaEvery message, on every channel, checked against the attributes your martech tool tracks.
Rahul Mehta
+91 98765 ****
These fields live where your team already works. No new screen to check.
It shows up in the profile you already use.
Querygen doesn't ask you to open a new dashboard. Whatever it finds in a conversation is added straight into the customer's profile in WebEngage, CleverTap, or MoEngage, automatically.
No manual export, no copy-pasting
The moment Querygen finds something new, it's added to the profile. Nobody has to move it there by hand.
Fields your team can build campaigns on
Diet preference, complaint history, price sensitivity, and more, ready to use just like any other field.
Works with the tools you already have
WebEngage, CleverTap, MoEngage, Braze, or any tool that lets a customer's profile update automatically.
Your team already knows how to run a campaign.
Querygen doesn't send campaigns. It gives your existing campaigns something new to target. Your team builds the follow-up in the tool they already use, just with details pulled from chat.
Target customers by what they actually said
Build a campaign for “asked about cancellation” or “vegetarian, ordered twice,” right inside the tool you already use.
Follow-ups sent the moment something new comes in
A complaint can trigger a win-back email the same hour it's picked up.
No retraining your team
Campaigns still run from the tool your marketing team already owns.
Customer chats on WhatsApp or Instagram
"Delivery was late again."
Querygen picks up what they said
Repeat delivery complaint
Customer profile updates automatically
New field added, no manual work
Existing campaign sends
Win-back email, built by your team
How Happy Eaters uses it with WebEngage.
Happy Eaters runs parenting WhatsApp communities where parents ask about baby recipes, milestones, and travel food. Querygen already reads every one of those conversations to answer common questions in the group. The same conversations now update each parent's profile in WebEngage too.
Ananya Rao
WhatsApp · Happy Eaters parenting group
Ananya is added to the “9–12 month” segment in WebEngage and gets the travel recipe ebook automatically, before her trip. From here on, her recipe emails match a 10-month-old.
Every group, one number
Happy Eaters runs six parenting WhatsApp communities off one number. Every question a parent asks, about a recipe, a milestone, or a train journey, runs through Querygen, whether or not the assistant replies in the group.
Profiles update in WebEngage, not a side dashboard
A baby's age, the milestone a parent is asking about, the topics she keeps coming back to. Each becomes a field on her WebEngage profile, the same way an app open or a purchase would. Nobody on Happy Eaters' team tags any of it by hand.
If your customers talk to you on WhatsApp or Instagram, this is for you.
Head of MarketingRunning WebEngage, CleverTap, or MoEngage
You already have a tool for customer profiles and campaigns. Querygen gives it details it can't get on its own.
Head of SupportHigh-volume chat support or sales
Support and sales teams talking to hundreds of customers a day, on WhatsApp or Instagram.
FounderD2C brands with real repeat behavior
Where a preference, a complaint, or a delayed decision is worth acting on, not just logging.
Connect your chat. Querygen does the rest.
Connect WhatsApp or Instagram
Point your WhatsApp Business API or Instagram DMs at Querygen.
Querygen reads every conversation
AI reads each chat and pulls out preferences, complaints, and intent.
Your customer profile updates
Each new detail lands in the matching customer profile in WebEngage, CleverTap, or MoEngage.
Your customers are already telling you this. Now your profile can know it too.
Querygen connects to WebEngage, CleverTap, and MoEngage directly. Your team keeps sending campaigns from the same place they always have.