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Use cases

Abandoned cart recovery on WhatsApp.

Someone leaves $120 in their cart. An hour later, if they still haven't bought, a WhatsApp message brings them back to checkout.

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Cart left

$120 · Shopify
1 hour

Bought in the meantime?

Yes

Reminder skipped

No

Reminder sent

Finish my order

How it works

  1. 01 · When

    Your store sends a checkout started event through Zapier

  2. 02 · Querygen

    A journey waits an hour, then sends an approved template

  3. 03 · Then

    The shopper taps back to their cart from WhatsApp

What your customer sees

A normal WhatsApp chat with your business. They never see the automation behind it.

Your businessonline

1 hour after checkout started

Hi Meera, your $120 cart is still waiting. Need help with sizes?Finish my order
Oh I forgot! Does the blue one come in M?
Yes, M is in stock. Here's your cart link again.

Set it up

  1. 1

    Connect your store

    Through Zapier, your store sends Querygen a “checkout started” event and a “purchase” event.

  2. 2

    Get a template approved

    Write the reminder once, with a button that opens the checkout. Meta approves it once, and you reuse it for every cart.

  3. 3

    Set the wait and the rule

    The reminder starts on “checkout started”, waits an hour, and only goes out if no purchase came in.

  4. 4

    Turn it on

    Replies land in your inbox. A customer who replies or buys gets no more reminders.

Make it your own

Skip small carts

Only remind for carts above an amount you pick, using the cart value your store sends.

Add a second reminder

If there's still no order the next day, send one more message, with a small discount if you like.

Let the AI answer questions

When someone replies with a question, the AI agent answers from your catalogue so they can finish buying.

Questions

What if they buy while Querygen is waiting?+

No reminder goes out. Querygen checks for a purchase when the reminder is due, and skips anyone who has already bought or replied.

How does Querygen know a cart was left?+

Your store sends a checkout-started event through Zapier. Querygen records it on the customer's conversation, and a journey waits an hour before sending the reminder.

Why does the reminder need an approved template?+

WhatsApp only lets businesses message someone first with a template Meta has approved. You create it once in Querygen and reuse it for every cart.

Can I send more than one reminder?+

Yes. Add another wait and a second message to the journey, for example a reminder the next day with a small discount.

Often used with

All use cases

Post-purchase journeys

A Shopify order gets a thank-you on WhatsApp, then a review request a week later.

  1. Order placed
  2. Thank-you sent
  3. Review asked
See how it works

Win-back campaigns

Regulars who stopped ordering get an offer, and anyone who replies goes to sales.

  1. Gone quiet
  2. Offer sent
  3. Replies to sales
See how it works

WhatsApp broadcast campaigns

Send the Diwali offer to the 1,240 customers who asked about linen, and follow up with the ones who didn't reply.

  1. Pick audience
  2. Offer sent
  3. Replies to sales
See how it works