Querygen
Menu
Use cases

Post-purchase messages on WhatsApp.

Every order gets a thank-you on WhatsApp. A week later, Querygen asks how it went: happy customers get your review link, and anyone with a problem goes straight to your team.

Start 7-day trialGet a free AI audit

Order placed on your store

Linen shirt · MMegan · order #1042$120

Thank-you sent

Thanks Megan! It ships tomorrow.
7 days

How was it?

Loved itHad a problem
Loved it

Review link sent

Had a problem

To Lisa

Lisa handles anyone who had a problem

How it works

  1. 01 · When

    Shopify sends a purchase event through Zapier

  2. 02 · Querygen

    A journey sends a thank-you, then asks how it went 7 days later

  3. 03 · Then

    Happy customers get a review link, and problems go to your team

What your customer sees

A normal WhatsApp chat with your business. They never see the automation behind it.

Your businessonline

Right after the order

Thanks for your order, Megan! Your linen shirt ships tomorrow.

7 days later

How's the shirt working out?Loved it
Loved it
So glad! Would you leave us a quick review? It helps a lot.

What else post-purchase journeys do

Built on the journey canvas

Start on the order event, then add messages, waits, reply buttons and a handoff. Each button leads to its own next step.

Journey · Post-purchase

  1. Starts on an eventOrder placedFrom Shopify through Zapier
  2. MessageThank-you
  3. 7 days
  4. Reply buttonsHow was it?Loved itHad a problem
  5. MessageReview linkAfter “Loved it”
  6. Hand offTo your teamAfter “Had a problem”

See how many reached each step

The journey report shows how many people got each message and which button they picked.

Journey results · Post-purchase

  • Thank-you sent412

  • Check-in sent396

  • Loved it188

  • Had a problem21

Problems go straight to a person

Your team gets the chat with the order details already there, and replies from the shared inbox.

Team inbox · Custom orderIllustrative

Can you add our company logo to 20 pieces?

I’ll bring in our team to help with the customization. They have your requirements.

Ready for your team

Product: Indigo Vase
Quantity: 20 pieces
Delivery: Mumbai
Needs: Custom company branding

Set it up

  1. 1

    Send orders into Querygen

    Your store sends an “order placed” event through Zapier or the API, with details like the product and amount.

  2. 2

    Start a journey on that event

    The journey sends the thank-you, waits 7 days, then asks how it went with two reply buttons.

  3. 3

    Split on the answer

    “Loved it” gets your review link. “Had a problem” hands the chat to your team with the order details.

  4. 4

    Turn it on

    Every new order starts its own journey. The journey report shows how many people reached each step.

Make it your own

Only big orders

Filter the order event by amount, so the check-in only goes to orders above a value you choose.

Ask for a photo

Invite happy customers to send a photo of the product for your Instagram.

Offer the next purchase

Add a step a few weeks later with something that goes with what they bought.

Plans start at $99 a month

That includes 9,900 credits. Try it free for 7 days on your own messages first.

  • Every feature and unlimited teammates on every plan
  • One credit per completed automation
  • Incoming messages and replies your team writes are free
  • WhatsApp's own message charges are billed separately
See pricing

Built on Meta's official platforms

  • Meta Tech Provider
  • WhatsApp Business Platform
  • Instagram API

WhatsApp accounts connect through Meta's Embedded Signup and Instagram accounts through Instagram Business Login. You grant the access yourself.

Questions

What starts the journey?+

An “order placed” event from your store, sent through Zapier or the Querygen API. Each order starts a journey for that customer.

Do these messages need templates?+

Messages sent outside WhatsApp's 24-hour window, like a check-in 7 days later, need a template Meta has approved. You create each one once and reuse it.

What happens when someone has a problem?+

The journey hands the chat to your team. They see the conversation and the order details, and reply from the shared inbox.

Can it skip orders I don't want to follow up?+

Yes. Filter the event by its properties, such as amount or product category, so only the orders you choose start the journey.

Related use cases

All use cases

Abandoned cart recovery

Someone leaves $120 in their cart. An hour later a WhatsApp message brings them back to it.

  1. Cart left
  2. Wait 1 hour
  3. Reminder sent
See how it works

Win-back campaigns

Regulars who stopped ordering get an offer, and anyone who replies goes to sales.

  1. Gone quiet
  2. Offer sent
  3. Replies to sales
See how it works

Returning customer memory

Returning customers get replies that remember their size, what they bought and what they asked for last time.

  1. Customer returns
  2. Profile found
  3. Personal reply
See how it works