WhatsApp calls, answered in your browser.
Customers tap call on your WhatsApp Business number. The teammate who handles them answers in Querygen, and the call lands in the chat with a recording and a transcript.
Included on every plan. Calls customers make to you are free.
A call rings the person who knows the customer
No phone tree and no “let me find out who you spoke to”. Querygen rings the right teammate first, on their own for 20 seconds, then the rest of the call team.
- 1The teammate on the customer's open taskFrom a task created in the chat, by a job or by Que
- 2The owner of the customer's leadWhoever answers a lead with no owner becomes its owner
- 3Whoever last called or repliedSo a customer reaches the person they spoke to last
- 20sThen the whole call teamNew callers ring the team straight away. Teammates who are away or on a call are skipped.
Every call, written down
Turn on recording or transcripts and WhatsApp tells both sides first. The transcript shows who said what, and Querygen's AI reads it: an alert fires when a quote is promised, the lead moves to the right stage, and Que can sum up the call when you ask.
Rohit Sharma · 4:48Answered by Kabir
0:05Kabir: Sharma Traders, Kabir speaking.
0:31Rohit: The last order had two cartons short.
1:14Kabir: I'll send the missing cartons tomorrow morning.
3:52Rohit: Fine. And add 50 more to the next order.
Set up the way your team works
Business hours and holidays
Up to two time ranges a day. Outside them, customers see your hours instead of the call button.
Voicemail
Upload your greeting. It answers when nobody picks up, or when a call is declined.
Call-back requests
When you can't answer, WhatsApp asks the caller if you may call them back.
Call customers
Customers tap once to allow calls for 7 days. Querygen sends the request for you.
Call log
Every call on every number, filtered by missed, voicemail, completed or by teammate.
Who can take calls
Roles decide who sees calls and who gets rung, number by number.
What it costs
Calling, recordings and transcripts come with every Querygen plan, from ₹1,499 a month. Meta bills call minutes directly to your WhatsApp Business account, the same way it bills template messages.
See pricing- Calls customers make to you
- Free
- Calls you place
- Meta's rate per 6 seconds,
by the customer's country
Calling needs a number on the official WhatsApp Business API. A number you also keep in the WhatsApp Business app can't use it. Compare the two
Questions about calling
Can customers call my business on WhatsApp?+
Yes. Once calling is on for your WhatsApp Business number, customers see a call button in your chat. Your team answers in Querygen in the browser, with no phone needed.
Which WhatsApp numbers support calling?+
Numbers connected through the official WhatsApp Business Platform. A number that also stays in the WhatsApp Business app on your phone can't use calling in Querygen, because WhatsApp keeps calls on the app for those numbers.
How much do WhatsApp calls cost?+
Calls customers make to you are free. Calls you place are billed by Meta per 6-second pulse, based on the customer's country, on your WhatsApp Business account. Calling, recordings and transcripts are included on every Querygen plan.
Who answers when a customer calls?+
The teammate who handles that customer rings first, on their own for 20 seconds: the person on their open task, then their lead owner, then whoever last spoke to them. After that the rest of the call team rings too. You can also ring the whole team at once.
Can I call a customer first?+
Yes, once they allow it. Querygen sends the request, the customer taps to allow calls, and you can call them for 7 days. Customers can also allow calls permanently from your business profile.
Are calls recorded and transcribed?+
If you turn it on. WhatsApp announces it to both sides before the call is recorded or transcribed. The recording and a transcript with who said what appear in the conversation shortly after the call ends.
Does the AI use call transcripts?+
Yes, as context. AI alerts and jobs check a call when its transcript arrives, lead stage suggestions take it into account, and you can ask Que to summarize it. A transcript never triggers an automatic AI Agent reply.
Can I transfer a call to a teammate?+
Not during the call. To hand a customer over, reassign their open task or lead, and their next call rings the new person.
Let customers call you on WhatsApp.
We'll connect your Business API number and turn calling on during your trial. Setup is free.